Do you have questions about Family Forward? 

Below are answers to frequently asked questions. Not finding what you need? Please get in touch with us. We're always here to help.

Does the hotel have a complimentary shuttle or what are my options for getting to and from the Orlando airport?


Loews Sapphire Falls Resort does not have a complimentary shuttle from the Orlando airport. Here are several options you might want to consider regarding transportation:

  • You can take a Mears shuttle that you can book at the airport—on level 1 at the Mears' desk. The price is $20 per adult and $15 per child each way. You can also save on your transportation reservation with Mears by booking a roundtrip service—available for $32 per adult and $24 per child. 

  • Another option is to catch a city taxi at the airport that would cost approximately $55-65 each way for the entire family.  

  • A third option would be to arrange a private SUV to meet you at the airport. This is an all-inclusive fee of $108 each way. Loews Sapphire Falls Resort can help arrange the SUV pick up. Please call them for more information and to reserve your SUV.

  • Rental car options are also available both on and off the Orlando airport property. If you go that route, please search online as Orlando often has great rental car deals.


Note: Loews Sapphire Falls Resort charges $27 per day valet parking fee. Self parking is complimentary for Family Forward attendees.

Note 2: Self-parking is only complimentary at Loews Sapphire Falls Resort.


Will I need transportation while at the retreat?

No! The hotel and retreat space is on resort property. Guests of the Universal Orlando Resort™ hotels enjoy complimentary on-site transportation during their stay. Take the water taxis or ride the shuttle bus directly to both theme parks and Universal’s CityWalk™.


Should I choose to rent a car, are there charges for parking my vehicle at the Loews Sapphire Falls Resort?

Self-parking fees are complimentary for Family Forward attendees and valet parking is $27 per night.

Note: Self-parking is only complimentary at Loews Sapphire Falls Resort.


What transportation options are available to Family Forward attendees?

While transportation and parking fees are not included in the price of your Family Pass, all transportation once you arrive at the resort is free and available via the Universal Orlando Resort™ water taxis, shuttle buses and walking trails. For more details on transportation to the resort via the airport or driving, please click here.

Who do I contact if I have additional questions not addressed on this FAQ page?

Please email and we’ll answer any and all of your questions.