VIP Tour FAQ
On Saturday, Family Forward attendees will break out into groups and go on VIP tours from 10:00 a.m. to 4:00 p.m. Due to the questions that have been asked about these tours, we thought it would be helpful to share an FAQ about the VIP Tour offered during Family Forward.
VIP Tour Guide FAQ
What is provided in the VIP Tour Guides?
All details can be found here: https://www.universalorlando.com/Theme-Park-Tickets/Vip-Experience.aspx. The tours will go from 10:00 a.m. to 4:00 p.m. and include both theme parks.
What is the benefit of going on a VIP Tour Guide?
All of the amazing benefits are listed here: https://www.universalorlando.com/Theme-Park-Tickets/Vip-Experience.aspx.
How many people will be in each group?
There will be 12 people per tour.
How many guides will be with each group?
There will be one (1) guide per tour.
What other family(ies) will be in my group? Do I get a say in who I tour with (the other families)? What if I want to ensure that I'm with people with like interests (don't go on rollercoasters, have teens, only have little children)? How will we form the groups? During Friday's break, there will be clipboards where you can sign up for your group.
When will we form the groups?
Attendees will break out into groups at 9:30 a.m. on Saturday. A Universal representative will speak to the Family Forward group for a few minutes that morning and then be the Emcee to handle the dispersing of groups. She will give an overview of the tour and then will call out one group number at a time. It is important that everyone know that group number they signed up for during Friday's break.
What if I don't like the other family(ies) in my group? Can I switch midday?
Once attendees sign up for a groups, groups are considered final and can’t be switched once they begin.
It says the tour guide will be with us for lunch. Does that mean we have to pay for his/her lunch? If we're with other families, does that mean we split the cost?
Lunch is on your own as a group, but the tour guide will stay with you. The tour guide will pay for his/her own lunch, as will everyone in each group.
Do we need to tip our guide and, if yes, what is the appropriate amount to tip our guide?
Tipping is at the discretion of each family.
What if I have a toddler who needs a nap? Can I leave and come back? How will that work?
You are able to leave and come back, but would need to keep in touch with someone staying with that group to find out where the group is so you can rejoin.
What if we don't like to stop for lunch, but would rather grab food and eat on the go to be able to see more of the park?
That would be at the consensus of the VIP Tour.
What happens if it rains during our VIP Tour Guide? Where will we go? What will we do?
VIP Tours are rain or shine. If it rains, complimentary rain ponchos are provided. Please know that some outdoor rides may close down if there is severe inclement weather.
What do the tour guides do while we ride the rides?
The tour guides typically wait in the child swap area with any guests who don’t want to ride (or can’t), as well as with any guest bags
Can we still do child swap with our tour guides?
Yes, child swap will still apply.
What if we want to end early?
Any guest can depart from the tour at any time.
Can the tour guides help us make meal reservations for lunch and dinner that day?
Full service lunch isn’t included with the tour and reservations won’t be needed with the quick service restaurants. Dinner reservations will be on your own.