Do you have questions about Family Forward? 

Below are answers to frequently asked questions. Not finding what you need? Please get in touch with us. We're always here to help.

Once we’re registered for the Family Forward retreat, how do we reserve our room at Loews Sapphire Falls Resort?


Once you are registered for Family Forward 2017: Orlando Adventure and have paid in full, the Family Forward team will let you know when you are able to book your hotel rooms. At that time, you will be welcome to contact the hotel directly and book your reservations and identify yourself as part of Family Forward when making the reservation through Loews Reservations Center, 866-360-7395 or faxing to 407-503-9208.

Four nights (Tuesday, August 8; Wednesday, August 9; Thursday, August 10; and Friday, August 11) will be credited to your account after you have made your reservation and we have confirmed we have received your Family Pass payment in full. If you want to book additional rooms or extend your stay, you will be required to leave a deposit (see next question). The discounted rate of $179 plus additional taxes and fees will be available if you’d like to extend your stay by coming before or staying after the event.


How do we book additional rooms during the retreat or extended stay room nights at the discounted rate?


If you would like to extend your stay or add additional room nights, please reserve those room nights at the time of booking. 

The hotel is currently holding a block for only the four nights included in your passes, so if you'd like additional room nights, please book your reservation sooner than later. You are responsible for canceling or making any other changes to your reservations.

Note: Our room block ends June 30, 2017. To get a room at Loews Sapphire Falls Resort and to enjoy our discounted rate of $179 plus taxes and fees per night, please book by that date.

Do I owe a deposit when I reserve my room?


A deposit equal to one (1) night’s stay is required and will be charged for each reservation you make outside of the included four room nights. The deposit will confirm the reservation for the date(s) indicated, and, will be applied to the last night of the reserved stay. A personal check (subject to collection), money order or a valid major credit card and expiration date are acceptable.

The cancellation of guaranteed reservations must be received 5 days prior to arrival in order to avoid a charge of one night’s room and tax no exceptions.


Note: Our room block ends June 30, 2017. To get a room at Loews Sapphire Falls Resort and to enjoy our discounted rate of $179 plus taxes and fees per night, please book by that date.


What are the check-in and check-out times for my stay at Loews Sapphire Falls Resort?


Rooms for retreat attendees will be available for occupancy at 4 p.m. If you arrive sooner, make sure to ask if there are rooms available for check in at that time. If they are not available until the standard 4 p.m. check in time, feel free to check in at the main reservation desk in the hotel lobby, where they will be happy to hold your bags until your room is available.

Check-out time on Saturday is at 11 a.m. If you plan to depart that day but want to spend time in the parks before you head to the airport, feel free to leave your bags at the hotel's front desk and collect them when you leave.

Is there a different price for local residents that don’t need a room at the Loews Sapphire Falls Resort?


The cost of the Family Forward package includes much more than the inclusions listed above. In other words, the lodging is only one small piece of the entire experience. Therefore, we are unable to offer discounted rates for those opting not to stay on hotel property.


What is a standard room at Loews Sapphire Falls Resort like?


A standard room at the resort sleeps 4 in shared beds, and 5 with a rollaway, available upon request at no additional charge for Family Forward attendees. The standard room offers one king bed or double queen bed accommodations, and a wealth of exceptional amenities. Please make sure to specify upon reservation if you need a king or double beds and whether or not you’ll need a roll away. Refrigerators and microwaves (one per room) are available upon request and for an additional fee.


Do we have an option to upgrade our rooms at Loews Sapphire Falls Resort to a suite?


Yes! The standard rooms (sleeping room) come included with your Family Pass. If you need additional space for people to sleep, we recommend adding an additional and adjoining standard room to your reservation for the additional fee and discounted rate of $179 plus taxes and fees per night.


If you are looking for additional space, but you do not need additional beds, you can take advantage of discounted Suite/Parlor rates over the program dates, based on availability and upon request. The discount rates for a Kid Suite is $455 per night and a Hospitality Suite is $388 per night.

Note: Our room block ends June 30, 2017. To get a room at Loews Sapphire Falls Resort and to enjoy our discounted rate of $179 plus taxes and fees per night, please book by that date.

Is the Loews Sapphire Falls Resort a pet-friendly hotel?


Loews loves pets and is very pet friendly. The resort offers pet friendly rooms, but each will be charged a cleaning fee of $50 per night (maximum of $150 will be charged for stays of three nights and more) and no more than two pets may occupy any one guestroom. At Loews Sapphire Falls Resort, standard rooms can be reserved for guests traveling with pets.


What if I want to check out the other resorts on property by staying at them for my extended stay?


The four nights included in your family pass must be spent at Loews Sapphire Falls Resort. However, if you would like to try another resort on nights outside of our event (the three days before and three days after the event), Loews is offering discounted rates for Family Forward attendees. Please just tell the registration representative upon booking your lodging which properties you'd like to experience, on which dates, and that you are with the Family Forward group. Here are the rates you will enjoy:


  • Universal's Cabana Bay Beach Resort $159++

  • Hard Rock Hotel® at Universal Orlando™ $179++

  • Loews Royal Pacific Resort at Universal Orlando™ $179++

  • Loews Portofino Bay Hotel at Universal Orlando™ $179+ fees and taxes

Note: Our room block ends June 30, 2017. To get a room at Loews Sapphire Falls Resort and to enjoy our discounted rate of $179 plus taxes and fees per night, please book by that date.


Does the hotel have a complimentary shuttle or what are my options for getting to and from the Orlando airport?


Loews Sapphire Falls Resort does not have a complimentary shuttle from the Orlando airport. Here are several options you might want to consider regarding transportation:

  • You can take a Mears shuttle that you can book at the airport—on level 1 at the Mears' desk. The price is $20 per adult and $15 per child each way. You can also save on your transportation reservation with Mears by booking a roundtrip service—available for $32 per adult and $24 per child. 

  • Another option is to catch a city taxi at the airport that would cost approximately $55-65 each way for the entire family.  

  • A third option would be to arrange a private SUV to meet you at the airport. This is an all-inclusive fee of $108 each way. Loews Sapphire Falls Resort can help arrange the SUV pick up. Please call them for more information and to reserve your SUV.

  • Rental car options are also available both on and off the Orlando airport property. If you go that route, please search online as Orlando often has great rental car deals.


Note: Loews Sapphire Falls Resort charges $27 per day valet parking fee. Self parking is complimentary for Family Forward attendees.

Note 2: Self-parking is only complimentary at Loews Sapphire Falls Resort.


Will I need transportation while at the retreat?

No! The hotel and retreat space is on resort property. Guests of the Universal Orlando Resort™ hotels enjoy complimentary on-site transportation during their stay. Take the water taxis or ride the shuttle bus directly to both theme parks and Universal’s CityWalk™.


Should I choose to rent a car, are there charges for parking my vehicle at the Loews Sapphire Falls Resort?

Self-parking fees are complimentary for Family Forward attendees and valet parking is $27 per night.

Note: Self-parking is only complimentary at Loews Sapphire Falls Resort.

Who do I contact if I have additional questions not addressed on this FAQ page?

Please email and we’ll answer any and all of your questions.